When PBXLINX is coupled with HUD "Heads Up Display" communication application, every employee benefits from company-wide visibility and one touch interaction with colleagues. HUD makes it easy to see who's calling with interactive desktop alerts, check the status of any employee, and initiate internal calls, mobile calls and secure the chat sessions — all from the desktop.

Key Benefits

• Increase Productivity - HUD's user-friendly interface allows users to easily find contacts, view their status, and initiate communications with a single click from any desktop computer. And with Outlook integration, users no longer need an operator to screen their calls.
• Save Time - HUD reduces time spent in meetings and on conference calls by enabling effective communication via phone calls, chat sessions, and email.

Key Features

• Desktop Alerts - When your extension rings, an optional desktop alert displays, informing you of the call and Caller ID. Desktop alerts show the names of people calling your extension for Caller IDs stored in your Outlook contact database. You can also display this alert when making outbound calls.
• Outook Integration - Right-click on a contact or email message to call. Your phone rings and you're connected.
• Drag-and-Drop Calling - Instantly place a call by selecting a phone number in any file or application and dragging it into HUD.
• Easy Dialer - Place a call directly from HUD by typing in the desired phone number and clicking "Call". HUD will call your extension first, then connect you to your outbound call.
• Call Transfer to Voicemail -Transfer an incoming call directly to your own voicemail when you are busy.
• Call Transfer to Hold - Place calls on hold by dragging them to your on-hold area when you need to take another call.
• Color Coded Call Status - HUD color codes all calls: Green for Inbound/Outbound call, Purple for Intraoffice call, and Grey for Unregistered.
• Chat - Employees can send instant messages on your own private chat network. This feature is perfect for: companies that have turned off external chat and call centers that want to text-whisper to agents while on the phone.
• Click-to-Email - Click the email icon to easily send an email to any employee in your company. The email address will be pulled from your PBXLINX company directory.
• Click-to-Call Mobile Phone - Click the mobile phone iconto instantly call any other employee on their cell phone.
• Extension Sorting - Need to quickly know which employee is on the phone? HUD sorts your extensions in "continuous" mode, so you can always have your active callers at the top of the list. Perfect for managers who need visibility into employee activity level.
• Drag-and-Drop Call Transfer - To transfer calls to any extension, voicemail box, on-hold or parking area, simply click and drag from the call status area to the desired location.
• Call Parking - HUD provides all employees the ability to view which calls are currently parked, tag parked calls with reminder notes, and drag calls between their extension, their on-hold area, and the parking area.
• Presence Management - Employees can set their extension as Available, Away, or Offline.

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